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TELSEQ Client Support – IT Solutions Toronto

To find out more about our support plans, please visit our Support Plans page.

To help us better serve you, please read our Severity Levels first:

Severity 1 ** (PLEASE CALL FOR IMMEDIATE RESPONSE)
Production server or other mission critical system(s) are down and no workaround is immediately available.
Severity 3 ( RESPONSE TIME 4 – 8 hrs )
Partial, non-critical loss of functionality of the software.
Severity 2 (RESPONSE TIME 30 min – 3 hr)
Major functionality is severely impaired. Operations can continue in a restricted fashion.
Severity 4 ( RESPONSE TIME 8 – 24 hrs )
General usage questions.

 


TELSEQ CLIENTS - SUPPORT

FOR ALL SEVERITY 4 ISSUES PLEASE USE OUR TICKETING SYSTEM

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